CASE STUDY · Halcyon
Delivery time cut in half, without new hires.
How a SaaS company fixed the gaps between teams instead of adding headcount.
CLIENT
Halcyon
INDUSTRY
SaaS
SERVICES
Operations & Systems
DURATION
6 months
The challenge
Halcyon was missing delivery dates every quarter. The default answer was to hire more engineers, but the team was already busy - just not on the right things.
What we did
We mapped how work flowed from request to release and found that most of the delay sat between teams, in hand-offs, approvals and unclear priorities.
We rebuilt four core processes with the people who ran them, installed a weekly operating review and gave every priority a single owner.
“We thought we needed more people. We needed fewer hand-offs. Arlo found them in a fortnight.”
The results
Cycle time from request to release
Extra engineers hired
Core processes rebuilt
Delivery dates hit since
